We try hard to add questions and answers since there are quite a few not currently listed here.
- How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
- Can I use a regular bank transaction?
Yes, you can contact us via the contact form and we will send you a proforma invoice. But you have to remember that you must cover all the costs associated with the transaction.
General questions:
- What are the key benefits of using LCDVF as screen viewing aid and magnifier?
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To stabilize the camera when shooting video handheld while aiding on the fly focusing. Even with full frame sensor like the one on Canon 5D the rolling shutter "jello" effect/artifact can be reduced to minimum when using it with the LCDVF and 28mm f1.8 USM prime lens for example.
- What types of cameras can benefit from such a device?
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The new generation of video enabled DSLR cameras often referred to as HDSLR or VDSLR cameras are our main target.
- What DSLR cameras are supported?
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LCDVF has been successfully tested with the following DSLRs:
Canon 5D,
Canon 7D,
Canon 500D/T1i and with the
Nikon D90.
- Does LCDVF feature dioptric correction?
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No, LCDVF is designed as a robust and simple device without moving parts.
- What is included in the basic package?
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Everything you need:
The LCDVF base unit with either the default red lanyard ring or with the golden one, the lanyard itself and two mounting plates in case you have two cameras or you just need one as a backup.
- What if I need more spare mounting plates/frames?
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Better order some in the first place so we could include these within your initial order so you could save big time on the shipping cost.
Shipping and handling:
- How long does it take to reach my door?
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It could take as long as four to five business days worldwide and 24 hours for most of the European Union countries once the order is processed. (But there is the "day 0" rule that extends the 24h shipping to 48h depending on the processing time.)
- Why don't you ship to PO boxes?
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Because we cannot afford it anymore.
- Why do you require my day time phone number?
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So that DHL courier can call you up when your LCDVF arrives.
- Is the shipping fee refundable?
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No, it is not.
- Where is the LCDVF being shipped from?
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Directly from our HQ in Tartu, Estonia.
- What are the importing/cutoms codes for the LCDVF?
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The most common codes used for customs references are as follows:
HTS # (USA) 9013.80.2000
Tarriff # (Canada) 9013.80.90.90
TARIC Code (EC) 9013.80.20.00
Design related questions:
- Why isn't it designed to look like a prop borrowed from the latest Transformers movie?
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Because we believe that most video-photographers are not that much into teenage pseudo-tech that they are into discreet and professional equipment design.
- What's the reasoning behind the double lanyard loop?
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It allows for future and DIY developments of third party accessories for different or more permanent mounting options, something similar to all those rubber bands used for securing this type of accessories to a camera body - just in case.
- Even if I'm from Georgia is it still comfortable for my nose?
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Sure it is brother.
- But still, why doesn't LCDVF offer diopter correction?
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It is too difficult for us do design this high quality magnifying optics with full range diopter correction at this price - this is our compromise.
- Can I at least use it when wearing contact lenses?
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Yes you can.
- But if I wear spectacles?
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If your glasses are small to medium sized you will be able to use the LCDVF.
Please notice that our business hours are by Central European Time from Monday to Friday.
